Refund policy

At LIJEN, customer satisfaction is our priority.

Return Period

You may request a return within 30 days after the order is delivered.

The return period begins on the delivery date shown by the shipping carrier.

Returned products must:

Items showing signs of misuse, accidental damage, unauthorized modifications, or normal wear are not eligible for return.

Before returning any item, please contact our customer support at:

Returns sent without prior authorization may not be accepted.

If the return is due to our error, including:

LIJEN will provide an appropriate return solution at no cost to the customer.

If the return is requested for personal reasons, including:

The customer is responsible for the return shipping costs.

After the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Refunds are generally completed within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is caused by our error.

If your item arrives damaged or defective, please contact us within 7 days after delivery.

Return requests must be approved before products are returned.

After approval, customers will receive return instructions and the designated U.S. return address.

Please do not return products without authorization.

LIJEN

120 19th Street North, Suite 200

Birmingham, AL 35203

United States

Phone: +(1)205-423-6302

Email: service@lijen.shop